At Breath & Go, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product. Our refund policy is designed to be fair and transparent, ensuring that your shopping experience with us is worry-free.
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Returns and Refunds Eligibility:
- We accept returns within [number] days of the original purchase date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Certain products such as perishable goods, personal care items, or customized products may not be eligible for returns. Please contact us for clarification on specific items.
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Refund Process:
- To initiate a return, please contact us at [store email] with your order number and details of the item(s) you wish to return.
- Once your return is approved, we will provide you with instructions on how to proceed.
- Upon receiving the returned item(s), we will inspect them to ensure they meet the return eligibility criteria.
- If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed by your financial institution.
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Shipping Costs:
- Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part or a defective product.
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Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
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Exchanges:
- Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item and place a new order.